InterContinental The Palace Port Ghalib Resort ranked number one best hotel in EMEA (Europe, Middle East and Africa Region) in the GSTS (Guest Satisfaction Tracking System)

With a score of 93.7 of overall satisfaction, InterContinental The Palace Port Ghalib Resort has managed to be the best InterContinental in EMEA, scoring Gold Level in “Makes this a great Brand”. GSTS helps retain guests by ensuring that their expectations are not only met but even exceeded and offers data and tools necessary to monitor the resort’s performance and set improvement initiatives to be GREAT HOTELS GUESTS LOVE.